Returns & Refunds Policy

Returns and Refunds Policy 


How to Return an Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please complete the on-line form. Once you have received your returns identification number via email, please print this off and attach to your parcel for returning.

Return Form

2. Mail your item for return to:

Rapid Relief Team

c/o Unit 6, Fen End




3. RRT will not be responsible for costs involved to return the product.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.




Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card. You will receive the credit within 14 days, depending on your card issuer’s policies.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund.